Need Help?

Need help?

Why MobyLoan?

Because we provide small, fast and safe loans to British residents, even to those who have been denied by banks and lending institutions.
A MobyLoan is intended to be a rapid solution to an unexpected problem and for opportunities that are just too good to miss.

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  • Application Process

  • Loan Process

    • When do I receive the money in my account?

      In most cases the transaction is done immediately and the money is on its way to your account within minutes. Please note that due to the high level of security in our loan application evaluation system we are only able to process new loan applications within opening hours.
    • What is the due date of my payday loan?

      The due date of your payday loan is the day on which the original loan amount plus the interest charge added on is repayable in full. This is generally arranged to happen automatically via a withdrawal from your nominated bank account on or just after the date your salary gets paid into your bank account.

  • Repayment Options

    • Can I repay the loan before the due date?

      Yes, you can login to the MobyLoan website and go to ‘My Account' and repay the loan off early without any extra charges. Just let us know by filling in the form in the members' area that you want to make the payment before the Repayment Date.
    • Can I defer my repayment till the following payday?

      Yes if you foresee that you will be having problems meeting the full payment on your next due date then let us know by logging into your members' area and filling in the defer payment option. Then we will simply take the interest due for that month's loan period on the due date and collect the capital and the next month's interest on the following due date (typically your next payday).
    • I can't repay my loan on the due date what should I do?

      If your circumstances change after you have received the loan, then please call us as soon as you know of any issues. Email us on customerservices@mobyloan.com or call on 020 7960 0251 and one of our Customer Services team will discuss your options. Our Customer Service Hours are 9am to 6pm Monday to Friday.

      One option that MobyLoan allows is for the payday loans to be extended, as long as a partial repayment is made. Because of the high rates of interest charged, payday loans are not recommended as a method of long term borrowing.
    • Where can I go to get help with non-payment of a payday loan?

      Your local Citizens' Advice Bureau (CAB) should be able to advise you about loan repayment issues and alternative sources of loan finance. The Consumer Credit Counselling Service (www.cccs.co.uk) also offers advice for people with debt problems. National Debtline - www.nationaldebtline.co.uk Community Legal Advice - www.clsdirect.org.uk
    • After I have repaid the loan, how long will it take until I can apply for a new loan?

      We are processing payments to us during working hours twice a day, so it may take up to 24 hours until you can apply for a new loan. To apply for a new loan just log in to your member's area using your unique username and password. There is no need to sign up again.

  • Managing Your Account

    • How can I change my contact details?

      Simply login to your account within the members' area, make the changes and remember to save them.

      Every MobyLoan user gets a unique membership account, which they can access by Log in at the website and go to MY ACCOUNT where the secure log in will ask you for your user name and password.

      Here you can:

      * Update your contact information

      * View your account transactions

      * Make a payment before the due date

      * Contact Us

      * Request Renewal

      * Add Bank Card Details

  • General Questions

    • Will I be allowed to use my payday loan for anything I want?

      The loan is yours to do whatever you want to do with. We place no restrictions on what our customers spend their MobyLoan on.
    • Are payday loans the same as personal loans?

      A personal loan is a loan from a bank, building society or other financial institution, usually for a period of between six months and five years, at a fixed rate of interest. A payday loan is a type of short term, unsecured loan which has little in common with the personal loans offered by traditional financial institutions.
    • Does getting a payday loan improve my credit score or rating?

      You may improve your score when you repay a MobyLoan. We inform our credit bureau partner of your good payment behaviour. Just make sure you repay any advances you take on or before the promised date and you could find better financial deals become available to you when searching for things like a mortgage.
    • What are your opening hours? Our office hours are 9am - 6pm Monday to Friday. Outside of these hours remember you are able to amend, update and make payments on your account from your unique member's area.
    • What is an APR?

      APR stands for Annual Percentage Rate and equates to the interest and other charges payable on the loan expressed as an annual rate charge.
      All lenders must display their APR before you sign an agreement.
      APRs are useful for comparing similar loan products. However they lose this usefulness when comparing different loan products. Below is an example of this:

      Type of loanAmountMonthTotal repaymentAPRActual interest
      Payday £500 1 £650 2289% 30%
      Instalment £500 30 £719 17.5% 44%
      Instalment £500 60 £938 17.5% 88%


      As you can see the APR for the two instalment loans are the same but the actual interest repaid is very much more on the longer term loans. This is because it is difficult to compare a one month loan with a 30 or 60 month loan in terms of an annual percentage.
      The APR on your payday loan is an annualised rate but for the very short term, thus the rate should not be considered as comparable to the APR on for example, a mortgage or other long term loan.

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